Ho ricevuto da Iron Balls una bottiglia in sostituzione di quella che avevo ricevuto rotta. Il servizio clienti é stato molto efficiente e mi ha seguito in questo periodo di attesa.
Il gin é fantastico, il migliore equilibrio che abbia mai provato in un gin!
Mi permetto di suggerire attenzione nell’imballaggio delle spedizioni, é un peccato che questo buon prodotto vada disperso nella scatola :)
Grazie Iron balls

Arrivato un pacco con una bottiglia su due completamente rotta e vuota.
L'imballo non è adeguato per spedire un prodotto di vetro.
Ho scritto immediatamente ad iron balls per avere una nuova spedizione o un rimborso.
Ho dovuto anche fare un claim ad UPS ed ho perso 2 ore di tempo con il loro sito che non riusciva a caricare le immagini.
Al momento una brutta esperienza, mi dispiace molto.
Disposto ad aggiornare la recensione se il problema viene risolto velocemente

As a former BKK expat I witnessed the launch of Iron Balls. It turned me into a gin lover at once. This unique product with its unique brand is outstanding by all means. The Thai spices blend perfectly with the citrus and floral notes in this gin. Once the best kept secret and now enjoying worldwide acclaim. A true delight. Thanks, Ashley and friends! Peter

Lovely subtle fruity gin that reminds me of our trip to Thailand. 👍

I'm actually really sad that I have to write this review. Iron Ball is a fantastic Gin hands down in the top 3 Gins in the world. That being said, this order and shipping went really wrong. First it went to the wrong address (billing) not the requested shipping address. That would of been okay , but sadly I'm in military transit state and am no longer living at the billing address. The Iron Ball rep asked me who signed for it and what happen to the gin. After calling some folks still on base I was able to get a hold of new residents. They were willing to return to shipper but iron ball rep said no that's okay they will ship to the requested address. 10 Days after that I followed up to ask for a status update and I received a UPS label for a person in California, when the requested shipping address was North Carolina. After almost 30 days and a missed birthday the Gin has still not arrived.
Which stinks because Iron Ball is my favorite and I have sent gifts before and even brought some back from Thailand and Japan because it's just that damn good. I hope soon the gin will be delivered.

As of 29 Apr 22 Update to the missing bottle. Iron Ball did attempt to send another bottle but UPS has now lost that bottle. I reached out to the customer service team to just ask for a refund and the stated they are working with UPS to figure out the situation. It has been almost 2 months and the gin has failed to reach the destination nor have I received a refund. At this point I had to submit a dispute with my credit card. The iron ball team said I got a refund from UPS but UPS stated they refund the shipper. (See photo)

Again the Gin is incredible but the shipping issues and tone of Phil's emails are kind of rude.